01//
Bridging digital UX with
in-person shopping behavior
Designing a self-serve kiosk in big-box retailers meant our flow had to be intuitive and tackle high user anxiety associated with their important car keys. To build trust, we led with visual vehicle verification and upfront pricing before guiding the user how to copy their specific key in under three minutes

Project

04//

06

design pillars:

User flows
Design system
Service design
Interaction design

Shipped
2024

Physical Kiosk
Product Flow

New car key experience for Minute Key

roles

Product Designer

Expanding physical kiosk capabilities to deliver car key copying services

DESCRIPTION

Expanding Minute Key’s design system with net-new visual components, I designed dynamic user flows tailored to vehicle compatibility, seamlessly guiding customers from on-site key programming to direct delivery or scheduled technician bookings.

Project

04//

06

design pillars:

User flows
Design system
Service design
Interaction design

Shipped
2024

Physical Kiosk
Product Flow

New car key experience for Minute Key

roles

Product Designer

Expanding physical kiosk capabilities to deliver car key copying services

DESCRIPTION

Expanding Minute Key’s design system with net-new visual components, I designed dynamic user flows tailored to vehicle compatibility, seamlessly guiding customers from on-site key programming to direct delivery or scheduled technician bookings.

scroll to see more work →

01//
Bridging digital UX with in-person shopping behavior
Designing a self-serve kiosk in big-box retailers meant our flow had to be intuitive and tackle high user anxiety associated with their important car keys. To build trust, we led with visual vehicle verification and upfront pricing before guiding the user how to copy their specific key in under three minutes

Project

04//

06

design pillars:

User flows
Design system
Service design
Interaction design

Shipped
2024

Physical Kiosk
Product Flow

New car key experience for Minute Key

roles

Product Designer

Expanding physical kiosk capabilities to deliver car key copying services

DESCRIPTION

Expanding Minute Key’s design system with net-new visual components, I designed dynamic user flows tailored to vehicle compatibility, seamlessly guiding customers from on-site key programming to direct delivery or scheduled technician bookings.

scroll to see more work →

01//
Bridging digital UX with in-person shopping behavior
Designing a self-serve kiosk in big-box retailers meant our flow had to be intuitive and tackle high user anxiety associated with their important car keys. To build trust, we led with visual vehicle verification and upfront pricing before guiding the user how to copy their specific key in under three minutes